Shipping Policy

Effective Date: January 6, 2025
Address: 6615 E Galway Cir, Dimondale, Michigan (MI), United States
Phone: (517) 646-6712
Email: info@primeluis.com
Website: https://primeluis.com/

At PrimeLuis, we are dedicated to ensuring your orders are delivered promptly and securely. Our Shipping Policy outlines the available options, timelines, costs, and procedures for domestic and international shipping. Please read this policy carefully to understand how we handle shipping and delivery for your purchases.

1. Shipping Destinations

PrimeLuis offers both domestic and international shipping.

  • Domestic Shipping: We deliver across all 50 states in the United States, including Alaska, Hawaii, and U.S. territories.
  • International Shipping: Available to select countries worldwide. Shipping availability will be determined during checkout.

Note: Certain remote or restricted regions may not be eligible for shipping. Contact us to confirm availability.

2. Shipping Methods

We partner with trusted carriers to provide various shipping options to suit your needs:

  • Standard Shipping: Affordable option with delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days for faster processing.
  • Overnight Shipping: Next-day delivery for urgent orders (subject to order processing times).

Carriers: We primarily use USPS, FedEx, UPS, and DHL for our shipments. The specific carrier will be selected based on destination and shipping method.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • The weight and dimensions of your order.
  • The shipping destination.
  • The chosen shipping method.

Free Shipping:

  • Free standard shipping is available on domestic orders over $100 (before taxes and discounts).
  • Free shipping promotions may apply during special events.

Note: Customers are responsible for any customs duties, taxes, or fees for international orders.

4. Order Processing Time

  • Standard Processing: Orders are processed within 1-2 business days.
  • Customized or Bulk Orders: Processing may take 3-5 business days.

Orders placed after 12:00 PM (Eastern Time) or on weekends/holidays will be processed the next business day.

5. Delivery Timelines

Estimated delivery times vary based on the chosen shipping method:

  • Standard Shipping: 5-7 business days (domestic).
  • Expedited Shipping: 2-3 business days (domestic).
  • International Shipping: 10-15 business days (varies by destination and customs processing).

Delays: While we strive to meet delivery timelines, delays may occur due to weather, carrier disruptions, or customs clearance.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing the tracking number. You can track your order’s progress via the carrier’s website.

7. Lost, Damaged, or Delayed Shipments

Lost Packages:

If your package is lost during transit, contact us immediately. We will work with the carrier to locate your order or provide a replacement/refund if necessary.

Damaged Packages:

If your package arrives damaged, please contact us within 7 days of delivery with photos of the damage for evaluation. A replacement or refund will be offered based on the circumstances.

Delayed Packages:

While delays are uncommon, they can happen. We will assist in resolving any delivery issues with the carrier promptly.

8. International Shipping Policies

For international shipments:

  • Customs clearance may extend delivery timelines.
  • Customers are responsible for any import duties, taxes, or additional fees required by their country.
  • Please ensure your shipping address complies with local regulations to avoid issues.

9. Address Accuracy

To ensure timely delivery, customers must provide accurate and complete shipping information at checkout.

  • PrimeLuis is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
  • If an error is noticed, contact us within 24 hours of placing your order to make corrections.

10. Cancellations and Modifications

  • Orders can be canceled or modified within 24 hours of purchase.
  • If your order has already been shipped, cancellations are not possible, and the return process must be followed.

11. Return Shipping

Customers returning products are responsible for the return shipping costs unless the return is due to an error on our part or a defective/damaged product. For details, visit our Return Policy.

12. Customer Support

For any shipping-related inquiries or concerns, contact us:

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time).

13. Updates to the Shipping Policy

PrimeLuis reserves the right to update this policy at any time. Significant changes will be communicated via email or posted on our website.