Effective Date: January 6, 2025
Address: 6615 E Galway Cir, Dimondale, Michigan (MI), United States
Phone: (517) 646-6712
Email: info@primeluis.com
Website: https://primeluis.com/
At PrimeLuis, we are committed to providing a seamless and secure payment experience for all our customers. This Payment Policy outlines the terms, conditions, and methods applicable to financial transactions conducted on our platform. By completing a transaction with us, you agree to the terms outlined below.
1. Accepted Payment Methods
To cater to a wide range of customer preferences, we accept the following payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover.
- Digital Wallets: PayPal, Google Pay, Apple Pay.
- Bank Transfers: Available for large transactions or special arrangements.
- Checks: Accepted under specific conditions; processing may take up to 5 business days.
Note: Payment options may vary depending on geographic location.
2. Payment Terms
Upfront Payment:
- Full payment is required at the time of purchase unless specified otherwise in a custom agreement.
- Orders will not be processed until payment is successfully received.
Recurring Payments:
For subscriptions or memberships, payments will automatically renew on the due date using the saved payment method unless canceled prior to the renewal date.
3. Pricing and Taxes
- Pricing: All prices displayed on our website are in USD unless stated otherwise.
- Taxes: Applicable taxes, including state and local sales tax, will be calculated at checkout based on the shipping address.
For international orders, additional duties, taxes, or fees may apply based on your country’s import regulations.
4. Refund and Cancellation Policy
Refunds:
- Refund requests must be initiated within 14 days of purchase.
- Refunds are only applicable for unused and undamaged items in their original packaging.
- Refunds will be processed to the original payment method within 7-10 business days after approval.
Cancellations:
- Orders can be canceled within 24 hours of purchase without penalty.
- If an order has already been shipped, customers are responsible for return shipping costs.
Note: Subscription payments are non-refundable after the renewal date.
5. Security of Payments
We prioritize the safety of your financial data by employing advanced security measures, including:
- SSL Encryption: Protecting all data shared on our platform.
- PCI DSS Compliance: Adhering to the highest standards in payment processing.
- Fraud Prevention: Orders flagged as suspicious may require additional verification.
PrimeLuis is not liable for unauthorized use of your payment methods due to negligence in safeguarding your credentials.
6. Late or Declined Payments
If a payment fails:
- You will receive an email notification with instructions to update your payment details.
- Orders or services may be paused until payment is successfully completed.
- Repeated failed payments may result in account suspension.
Late Fees: For custom payment agreements, a late fee of 5% of the outstanding balance may be applied after a grace period of 7 days.
7. Custom Payment Plans
For bulk orders or enterprise clients, custom payment agreements are available. Please contact our support team to discuss terms and conditions.
8. Contact Information
For inquiries or issues related to payments, refunds, or cancellations, please reach out to us:
- Phone: (517) 646-6712
- Email: info@primeluis.com
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time).
9. Updates to the Payment Policy
PrimeLuis reserves the right to update or modify this Payment Policy at any time. Customers will be notified of significant changes via email or through our website. It is recommended to review this policy periodically to stay informed.
10. Disclaimer
By completing a transaction on PrimeLuis, you acknowledge that you have read, understood, and agreed to this Payment Policy.
For additional information, please refer to our Terms of Service and Privacy Policy.