Sales Policy of CPrimeLuis Holiday Décor

Effective from January 6, 2025

Welcome to CPrimeLuis Holiday Décor, where we bring elegance, luxury, and beauty to your holiday celebrations. Our mission is to provide you with the highest quality Christmas decorations to make your festive season extra special. Below, we’ve outlined our comprehensive sales policy to ensure a smooth and enjoyable shopping experience with us.

  1. Order Placement & Processing
    Once you place an order through our website, primeluis.com, our team will begin processing it promptly. We strive to ensure that each order is handled with care and shipped as quickly as possible. Orders will be processed based on the availability of items, and you will receive an email confirmation once your order has been successfully placed.

  2. Product Availability
    At CPrimeLuis Holiday Décor, we take great care in managing our inventory to offer you the finest holiday decor. However, due to seasonal demand, certain items may be out of stock temporarily. In the event that an item is unavailable, our customer service team will reach out to you to discuss options, including backorders or product substitutions. If a product becomes permanently unavailable, we will cancel the order and issue a refund.

  3. Pricing & Discounts
    We are committed to providing high-quality luxury holiday decor at competitive prices. All prices listed on our website are in USD and are subject to change without notice. We occasionally offer discounts or promotions, which will be clearly communicated on our site. Please ensure to use any promotional codes before checkout, as they cannot be applied after the order has been processed.

  4. Shipping & Delivery
    We offer shipping services to various locations within the United States. Shipping costs are calculated based on the size and weight of your order, as well as the destination. We aim to ship orders within 2-5 business days of order placement, though delivery times may vary based on your location and shipping method. Please note that some items, especially larger decor or outdoor lights, may require extra shipping time due to their size.

For inquiries regarding shipping or tracking your order, please contact us directly at our hotline (517) 646-6712 or via email at info@primeluis.com. Our customer support team is always ready to assist you.

  1. Payment Methods
    We accept various payment methods on our website, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment systems. Payment will be processed immediately once the order is placed. If there are any issues with your payment, you will be notified promptly via email.

  2. Order Modifications & Cancellations
    We understand that sometimes plans change. If you wish to modify or cancel an order, please contact us as soon as possible by calling (517) 646-6712 or emailing info@primeluis.com. Please note that we can only modify or cancel an order if it has not already been processed for shipping. Once an order has shipped, it cannot be altered or canceled.

  3. Returns & Exchanges
    Customer satisfaction is a top priority for us. If you are not satisfied with your purchase, we offer a return and exchange policy. You may return or exchange items within 30 days of purchase for a full refund or store credit, provided the items are unused, in their original packaging, and in resellable condition. To initiate a return or exchange, please contact us at info@primeluis.com or (517) 646-6712 for instructions.

Please note that items that are damaged due to misuse or neglect are not eligible for returns or exchanges. Additionally, shipping fees for returned or exchanged items are the responsibility of the customer, unless the return is due to a defect or error on our part.

  1. Customer Support
    At CPrimeLuis Holiday Décor, we are here to ensure your experience is seamless and enjoyable. If you have any questions about our products, your order, or any other concerns, please feel free to contact our customer support team. You can reach us by email at info@primeluis.com, by phone at (517) 646-6712, or through our website’s live chat feature. We value your business and strive to offer the best service possible.

  2. Contact Information
    We are happy to assist you with any queries you may have. You can contact us at:
    CPrimeLuis Holiday Décor
    6615 E Galway Cir
    Dimondale, Michigan (MI) 48821
    United States
    Phone: (517) 646-6712
    Email: info@primeluis.com
    Website: primeluis.com

  3. Changes to the Sales Policy
    CPrimeLuis Holiday Décor reserves the right to update or change this sales policy at any time. Any updates will be reflected on our website and will be effective immediately upon posting. We encourage you to review our policy periodically to stay informed about any changes that may affect your shopping experience.

By shopping with us, you agree to abide by the terms outlined in this sales policy. Thank you for choosing CPrimeLuis Holiday Décor, where we are committed to Elevating Your Holidays with Luxury and Elegance.